Tenancy Deposit Protection Schemes Guide

The three tenancy deposit protection schemes have worked jointly to produce a new ‘Guide to Tenancy Deposits, Disputes and Damages’, reports the RLA.

This is the first time the schemes have worked together to publish educational information which is aimed at landlords, agents and tenants alike.

Since 2007, some 47,000 disputes have been settled by the schemes’ alternative dispute resolution processes.

The pooling of information on these disputes and their eventual outcomes has allowed the schemes to identify common issues and to work together to publish collective guidelines.

The guide covers topics such as the collation of evidence and what an adjudicator looks for when considering a dispute, and outlines the principles on which scheme adjudicators make decisions so that the process is consistent and transparent for letting agent, landlord and tenant alike.